Level 10 Solutions brings a wealth of experience and expertise to your organization, and we are committed to providing top-notch technical support. We aim to ensure that all your technical issues are addressed promptly and efficiently.
Network Rack Support
Here’s how you can get in touch with Level 10 Solutions for support:
- Technical Support Contact Information
• Phone: (904) 208-2195, Opt. 1
• Email: support@level10solutions.com
Please include the following details when reporting support issues:
- Issue Description: Clearly describe the problem you are facing.
- Users Impacted: Indicate who is affected, whether it’s just you or others in your department.
- Relevant Asset Information: Provide details of any involved hardware or software.
- Location: Specify where the issue is occurring.
- Key Point of Contact: Mention who Level 10 Solutions can contact for more information or updates.
Understanding the Service Desk Hours and After-Hours Support Protocol:
- Service Desk Hours: Our service desk is operational and ready to assist you during our standard business hours, which are from 8:00 AM to 6:00 PM, Monday through Friday. We encourage you to reach out during these hours for any technical support needs.
- After-Hours Support: We understand that technical issues can arise at any time. If you encounter a problem outside of our standard service desk hours, please don’t hesitate to call or email us. If you call, you can leave a voicemail detailing the issue, your name, and contact information.
- Critical Issues: If your call is regarding a critical issue, rest assured that our team is notified and will respond according to the urgency and our Service Level Agreement (SLA). We are committed to addressing critical issues promptly to minimize any impact on your operations.
- Non-Critical Issues: For calls that are not critical, we will capture your voicemail and ensure a response on the next business day. Our team will diligently follow up with you to resolve the issue at the earliest convenience.
