We understand that downtime and disruptions can have a significant impact on our clients’ operations, which is why we take a proactive stance in identifying and addressing potential issues before they escalate. Our advanced monitoring tools enable us to continuously monitor our clients’ IT infrastructure, networks, and systems in real-time, allowing us to detect anomalies and potential problems early on. Our team of experienced technicians is alerted to any issues immediately, allowing us to take swift action to resolve them and minimize downtime. Additionally, we provide regular maintenance and updates to ensure that our clients’ systems are operating at peak performance.
Network/Service Desk Support
Our Network and Service Desk Support packages offer comprehensive monitoring and management solutions for all IT systems:
- Proactive 24/7/365 Monitoring: Ensure optimal performance and security for Firewalls, Switches, Wireless Access Points, Desktops, and Laptops.
- Advanced Endpoint Protection: Safeguard servers and computers with cutting-edge defense against cyber threats.
- Seamless Microsoft Patch Management: Keep Microsoft technologies up-to-date and secure without interruptions.
- Efficient Third-Party Patch Management: Stay secure with timely updates for applications like Adobe and Java.
- Proactive Health Screening: Identify and address PC and laptop issues before they impact business operations.
- Responsive Device Support: Minimize downtime with swift resolution of device issues by skilled technicians.
- Streamlined Application Management: Optimize application performance and meet business needs effectively.
- Comprehensive Asset Management: Gain visibility and control over technology assets for efficient utilization and compliance.
- Effective Vendor Management: Simplify relationships and integrate third-party technologies seamlessly.
The Level 10 Solutions Difference
US Based Service Desk
We provide a US-based remote Service Desk Support center that is staffed 5 days a week from 8:00 AM – 6:00 PM EST, Monday – Friday. We do not outsource support. All support is handled from our Jacksonville, FL Network Operation Center by trained professionals.
Support Highlights
Experienced, polite, technical staff.
Flat rate monthly pricing (per site, per user, or per device).
Real time incident alerts via email.
Proactive network and device monitoring.
On-call and after-hour staff available for critical events.
Disaster Recovery and Business Continuity
Disaster recovery is a critical piece of maintaining the security and integrity of any business. Learn how we can provide ‘always on’ backup security through our partnership with Datto.
Disaster recovery should be at the forefront of your business continuity planning. The reality is, today 90% of companies experience some form of downtime, which may result in loss of data, security, productivity, revenue and customer confidence.
That’s why we proudly partner with Datto to provide the most powerful and flexible disaster recovery tools available. We deploy a variety of tools to ensure your computers, network, and data are backed-up continuously so recovery is fast and efficient. Using enterprise-grade functionality, Datto’s solutions delivers all the functionality at a small-business friendly price. If you don’t have a plan in place, now is the time to learn more!
An hour of downtime costs businesses:
$8000
for a small company.
$74000
for a medium-sized company.
$700000
for a large enterprise.
